PRIVACY POLICY
We are Lex and Ace Ltd commonly known as Lex and Ace.
Using your personal data properly is important to us. In this privacy policy, we (Lex and Ace Ltd or “we” or “us”) will outline how we process your personal data through our website (“website”), social media channels (“social media”), email (“email(s)”) and services (“services”). We refer to these channels collectively as “services”.
When sharing your personal information with us or any other business, it is important that you read the privacy policy along with other notices that relate to how your data is collected, used and stored.
When do we process your personal data?
When allowed by law…
We only use your personal data when permitted by law – for example, when performing services or supplying products to you under contract or when we need to meet legal obligations.
When we need to contact you…
To report updates on your orders/enquiries or in response to a question, suggestion, compliment or complain that you have shared with us.
Marketing communication…
We may reach out to you from time to time to inform you of our promotions, new releases and events. Occasionally, we may seek your opinions on new ideas that we are working on and use analytics to better understand what products might be of most interest to you.
For technical troubleshooting…
Sometimes we collect information from your device such as IP addresses, device type or geo-location to troubleshoot any technical issues that may arise when using our website.
To create and manage your account…
When you make an order on our website, or join our mailing lust, we process the information you give us to create a user profile which will make your next order process much easier!
To process your order…
We’ll process the information you give us when placing an order so we can get the products out to you.
For competitions…
If you enter one of our competitions, we will announce your name, social media handle when announcing you as a winner and distributing prizes.
If you share our content or tag our social media handles…
If you share our content or tag us or on social media, we may share your personal data i.e. your pictures, social media handles, captions etc.
HOW DO WE COLLECT PERSONAL DATA?
- Directly – by filling in your data our website, creating a user account
- When placing an order
- Opt in marketing communications
- When entering a competition or participating in a survey
- Third party providers i.e. banks
We use cookies to ensure that our website works properly. You can disable cookies at any time by changing your device settings. Kindly note that parts of our website may not work if you choose to disable cookies.
WHAT DATA DO WE COLLECT?
- Identity data: Title, first name, last name, date of birth, gender
- Contact data: Billing address, delivery address, email address, telephone number
- Financial data: Bank details
- Technical data: IP address log in data, browser type and version, geo-location, website access time
- User profile data: Username, password, secret question, feedback, survey responses
- Special category data: Race, ethnicity (if you choose to share it with us)
We do not collect special category data such as sexual origination, convictions and health.
WHO DO WE SHARE YOUR DATA WITH?
- Third parties service providers that work with us such as accountants, lawyers, consultants.
- Third party payment providers
WHERE DO WE STORE YOUR PERSONAL DATA?
In data centres within the European Economic Area (EEA).
HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
We keep your personal data for the amount of time required to fulfil the purpose that it was provided. We will maintain your data for longer where permitted by law.
WHAT ARE YOUR RIGHTS?
- You have the right to access, correct, update or request deletion of your personal data
- You have the right to opt out of marketing communications
- You have the right to escalate data related issues that you may have to a data protection authority
COOKIE POLICY
Cookies are little text files that are stored on your computer or mobile device when you visit a website. They allow the website to identify your device and remember if you have visited before. Cookies are used to improve the quality of our products and services for you to enjoy.
Lex and Ace use cookies that are useful to aid navigation, place items in the shopping basket and make orders. The cookies on the Lex and Ace website also help to analyse user behaviour so we can improve our site and target our advertising based on the user’s interests.
We do not link cookies to the personal information that you may have shared with us.
When placing an order with Lex and Ace, certain cookies need to be enabled on your device. You may be able to view the website with cookies disabled, however, you may not be able to make purchases or use cookies or other features. You can customise your web browser cookies through your browser settings.